Terms of service

Site Terms + Conditions

Thank you for shopping at abchome.com. As used in these Terms and Conditions and on the Site, “abchome.com, abc carpet & home, Site, Website, We or Us” refers to ABC HoldCo LLC. which does business as abc carpet & home with offices located at 888 Broadway, New York, New York 10003. We are committed to ensuring the privacy and security of your personal information. Our privacy policy outlines the information we collect about you at abchome.com, how and why we use this information, and the choices you have to restrict the usage of this information.

abchome.com Terms and Conditions

Welcome to abchome.com (the “website” or the “site”). Please review the following basic rules that govern your use of this website. Your use of the website, the services contained on the website, and/or the downloading of materials from the website constitutes your agreement to the terms and conditions set forth herein. If you do not agree to these terms, please do not use the website.

Although you may “bookmark” a particular portion of abchome.com and bypass this agreement, your use of the website still binds you to the terms. This page may be updated periodically, so we encourage you to revisit this page to review the terms of your use. Please contact Online Customer Service if you have any questions regarding any of our policies.

Policy Terms and Conditions Changes

abchome.com may periodically update its privacy and security policy or any other policy or terms and conditions contained herein and expressly reserves the right to do so. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The abchome.com privacy and security policy only address the use and disclosure of information we collect from you on our website. We also reserve the right to cancel any order, at any time.

Sales + Exclusions

Winter Sale 2024-2025:

*Winter Sale | Up to 50% Off starting Wednesday, December 18, 2024 at 12:01am EST through Monday, January 13, 2025 at 11:59pm EST. Valid on select items online and in-store at Manhattan Flagship and Industry City Outlet locations. Price as marked, discount taken at checkout online and in-store. Categories and brands excluded from promotion: Original artwork, Pantry, Jewelry, Baby, Books, Candles, Fragrance, Stationery, Antique Rugs, Vintage Rugs, Broadloom Rugs, On-sale Rugs, Vintage Furniture, abcVintage jewelry, Flowers, Abyss & Habidecor, Artel, Astier de Villatte, Christofle, Jay Strongwater, Brownstone Playhouse, Fulton Market, Frette (special order only), Ginori 1735, Graphic Image, Greentree, Linnea, Lazarus Douvos, Mepra, Mon Ami, Phaidon, Paola Paronetto, Paul Smith, Pols Potten Furniture, Skippy Cotton, Teaspressa, Vitruvi, Arteriors (/Gramercy), Tom Dixon furniture + accessories. Cannot be combined with other offers or promo codes. Excludes all past purchases, prior sales, special orders parts, padding, delivery, and installation. Restrictions may apply. ABC HoldCo LLC reserves the right to cancel or modify the promotion at any time. For full details click here.

abc carpet & home Email Contest

Entries accepted through email marketing offering a signup for sweepstakes contest. Only new email sign-ups are eligible for the contest. No purchase necessary. Only one entry per person. Must be at least 18 years of age to enter and live in the United States of America. A winner will be drawn on our around October 31, 2024 and will be notified via email by a member of the abc carpet & home Marketing Team. If the winner does not respond back to the abc carpet & home Marketing Team within 15 days, their winning entry will be forfeited.

Free Ground Shipping Over $250

*Free shipping on ground orders over $250. Price as Marked In-Store and Online. Excludes rugs, furniture, art, mirrors, lighting, and any oversized items that require handling and/or white glove delivery. Other restrictions may apply. ABC HoldCo LLC reserves the right to cancel or modify the promotion at any time.

Categories and brands excluded from promotions: Abyss & Habidecor, Artel, Astier de Villatte, Coralla Maiuri, Ethnicraft, Frette, Ginori 1735, Glas Italia, Gramercy, Hawkins New York (online only), Houston Street, Kevin O’Brien, Lobmeyr, Marset, Mepra, Oyuna Cashmere, Phaidon, STARK Gallery, The Steamery, Tom Dixon, WOUD, abcVintage, all antique and vintage rugs, all fabric, all food, all fragrance, all jewelry, all artwork, all wallpaper, all broadloom and wall to wall carpeting, all special orders, all parts and pieces, padding, delivery, and installation. Excludes all past purchases and prior sales. Cannot combine multiple offers or promo codes. Restrictions may apply. Hardmarks are excluded. ABC HoldCo LLC reserves the right to cancel or modify promotions and exclusions at any time.

Trade Member Sales + Exclusions

*20% off select home products and 25% off select rugs. Applicable online and in store.

Home categories and brands not included: Pooky Lighting, original artwork, all jewelry, all mark down product and all non merchandise sku including: parts, delivery, and installation. Excludes all past purchases and prior sales. Cannot combine multiple offers or promo codes.

Rug categories and brands not included: antique rugs, delivery, and installation. Excludes all past purchases and prior sales. Cannot combine multiple offers or promo codes.

Restrictions may apply. ABC HoldCo LLC reserves the right to cancel or modify promotions and exclusions at any time.

Payment

In-Stock Orders, Stock-Coming Orders, Dropship Orders:

Payment in full is required at the time of sale.

Custom Orders & Special Orders:

Rugs:

50% payment is required at the time of sale.
Full payment of the balance is required prior to delivery.

Furniture + Everything else:

Payment in full is required at the time of sale.

Custom or Special Orders can only be canceled within 48 hours of the original sale. After 48 hours these are final sale and cannot be canceled, refunded or modified.

Delivery/Pickup/Installation:
We will strive to continue making room for more great pieces for your next remodel. Please help us in retrieving purchased items in a timely fashion so we can respect everyone’s needs and timelines. Please see below for specifics.

The customer agrees to accept delivery/pickup/installation of all merchandise within 14 days of availability.
Please arrange for delivery or pick-up of your items within 14 days. Orders held over 14 days of availability will be processed as follows:
- In Stock Orders:
- Drop Ship Orders:
  - Will be canceled and refunded to merchandise card minus the delivery fee and a 10% restocking fee.
- Custom/Special Orders:
  - Will be canceled and refunded minus a 50% cancellation fee.
Items purchased from the showroom floor must be picked up within 5 days. After 5 days the order will be canceled and refunded to merchandise card.
It is the customer's responsibility to ensure that all furniture will fit through doorways, stairways, hallways, elevators and around corners into the final location.
abc’s deliveries for lighting, wall décor, mirrors, includes delivering the package into the home, but does not include unpacking the item(s), removing packaging from the home, or assembling or installing the item(s). Professional assembly and installation is highly recommended.The customer should inspect the item(s) prior to the delivery team leaving.
abc’s delivery team is not permitted to move furniture or other items currently in customers' homes. To facilitate smooth delivery, please clear the space where furniture or rugs will be placed prior to delivery.
The customer is required to pay additional delivery fees for orders that need to be walked up through the staircase. There is no charge for the first two flights. Any additional flights are $35/per flight, per item. The fees must be paid prior to delivery.
An authorized person must be home during the delivery window to accept and inspect customer’s items and sign the delivery receipt.
The customer is required to document any imperfections or damage to the product(s) or property upon delivery by notating any issues on the delivery receipt. abc will not accept any claims for issues reported after delivery.
The customer may reschedule a delivery date up to two times by giving abc at least 48 hours prior notice; otherwise the customer will be charged an additional fee equal to the original delivery fee.
If any of the following occur during the scheduled delivery day, the customer will be charged an additional delivery fee equal to that of the original fee: a) customer canceled delivery b) customer re-scheduled delivery c) customer did not accept delivery - other than rejecting a damaged item and notating it on the delivery receipt d) customer was not at home.

Returns/Exchanges

We gladly accept returns and exchanges for products in original, unused, unaltered condition, and in original packaging

In-Stock Furniture:

Returns or exchanges must be initiated within 5 days of pick up or delivery and completed within 14 days thereafter.
The returned item will be subject to inspection upon arrival:

Returns of pieces in original, unused, and unaltered condition will be refunded to the original method of payment or credited towards an exchange.
Returns of pieces that do not meet this standard are not eligible for refund or exchange.

Fees for delivery or return shipping are the customer’s responsibility.

Rugs:

Returns received within 7 days of pick up or delivery will be refunded to the original method of payment.* (*excluding cash purchases, which will be refunded by a corporate check mailed to the billing address within 2 weeks).
Returns received between 8 to 14 days will be refunded for a merchandise credit / abc gift card.
Returns received after 15 days and over will not be accepted.
The returned item will be subject to inspection upon arrival:

- Returns of pieces in original, unused, and unaltered condition will be refunded to the original method of payment or credited towards an exchange.
- Returns of pieces that do not meet this standard are not eligible for refund or exchange.
Fees for delivery or return shipping are the customer’s responsibility.

Custom Sized Carpet, Broadloom and Wall-To-Wall Carpet:

Orders cannot be returned or exchanged.

Everything else:

Returns received within 14 days of receipt will be refunded to the original method of payment.* (*excluding cash purchases, which will be refunded by a corporate check mailed to the billing address within 2 weeks).
Returns received between 15 to 30 days will be refunded for an merchandise credit / abc gift card.
Returns received after 31 days and over will not be accepted.

Exceptions:

We do not accept returns or allow exchanges, nor do we offer refunds for the following products and services:

Final sale, custom orders, special orders, any modified products including cut-to-size, wall-to-wall carpet, padding, mattresses, mattress pads, foundations, sleeping pillows, comforters, open packages, fabric, monogrammed products, products damaged through normal wear and tear, gift cards, labor fees, installation fees, delivery fees, shipping fees.
We reserve the right to decline returns or exchanges without proof of purchase.

Warranty/Claims/Remedies

abc’s products are warranted for one full year from defects in materials and workmanship.
At abc’s discretion and upon inspection, we will repair, replace or make a price adjustment to correct a defect. Defects caused from normal wear and tear, exposure to the elements, unintended uses and/or improper care are exempt from coverage.
Additional manufacturer’s warranty may apply.
abc’s and manufacturer’s warranties do not apply to Final Sale or merchandise sold in “as is” condition.
If a customer or private service provider disassembles any items, including but not limited to separating upholstered items such as a sofa to fit narrow stairways or doorways, then all warranties on those items will be voided.

Shop at Home

Deposit of 50% is required on 1 rug
On the actual delivery day, ABC staff must be present during Shop at Home.
Order must be completed within 7 calendar days, on the 8th day the order will be canceled and the sale will be refunded to merchandise credit.

Rug Rentals

Must be paid in full prior to rental
Must be returned within 7 days of the rental. Rugs not returned within 7 days will be considered final sale and are ineligible for return or refund.
All rugs must be picked up and returned to the original rental location Monday through Saturday 10am to 5pm.
The renter is responsible for transporting and returning all rugs.
Rugs returned within the 7 day period will be inspected and if in original, perfect condition, refunded 75% of the price. 25% is retained as the rental fee. Additional conditions may apply.

Other

Estimated delivery dates for custom, special orders or orders out of stock, are calculated according to the latest information from our vendors. abc is not responsible for supply chain delays in deliveries due to strikes, accidents, late shipments from the manufacturer or other causes beyond abc's control. Delayed custom and special orders remain final sale and are not subject to cancellation or refund.
This Agreement shall be governed by the laws of the State of New York.

Email Marketing and Communications
By providing your email address, you acknowledge and agree that we may send you marketing communications, including promotional emails, offers, and newsletters. You will have the option to unsubscribe from these communications at any time by clicking the unsubscribe link at the bottom of any email or by contacting our customer service. Please note that by unsubscribing from marketing emails, you will still receive transactional or service related communications from us.

Legal Information

This website is expressly owned and operated by abc carpet & home and its affiliated companies, hereinafter “abc carpet & home.” The street address for abchome.com is 888 Broadway, New York, NY 10003. Unless otherwise noted, all design and content featured on abchome.com—including navigational buttons and images, artwork, graphics, photography, text, and the like—are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by abc carpet & home. This site in its entirety is protected by intellectual property and other applicable laws. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use.

Any use of our website and its content for purposes other than personal and noncommercial use is prohibited without prior written permission from abc carpet & home. Do not reproduce, publish, display, modify, sell, or distribute any materials from abchome.com. You may, however, download or electronically copy and print any of the page contents displayed on the website to be used for personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Use Of This Website

We grant you a personal, limited, non-exclusive, non-transferable license to access and make personal use of the website. This license does not include any resale or commercial use of the website; any collection and commercial use of any photographs or other materials published on the website; any non-personal use of our product names, listings, descriptions, or prices; any derivative use of the website; any downloading, copying or other use of the website or the materials contained on the website for the benefit of any third party; or any use of data mining, robots or similar data gathering and extraction tools; all of the above being expressly prohibited.

You may use the website only as permitted by law. All rights not expressly granted to you in these Terms and Conditions are reserved and retained by abc carpet & home and/or our suppliers and licensors. The above license to you shall automatically terminate if you do not comply with these Terms and Conditions. You are responsible for your use of the website and for any use of the website made using your account. abc carpet & home aims to create a positive and useful user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to abc carpet & home. Accordingly, when you use the website you may not:

violate any law or regulation;
violate, infringe, or misappropriate other’s intellectual property, privacy, publicity or other legal rights;
post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist or otherwise objectionable;
engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the website or mobile applications;
transmit any viruses or other computer instructions or technological means the purpose of which is to disrupt, damage, or interfere with the use of computers, related systems or other technology;
use any means to scrape or crawl any pages contained in the website;
attempt to circumvent any technological measure implemented to protect the website;
attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the website;
advocate, encourage or assist any third party in doing any of the foregoing.

Open Source

The website may include open source components, which are licensed for use and distribution under applicable open source licenses. Use of any open source components is governed by and subject to the terms and conditions of the applicable open source license.

Hyperlinks to Other Sites

To the extent our website contains hyperlinks to outside services and resources, the availability and content which abc carpet & home does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

Limitation of Liability

Given the unpredictability of technology and the online environment, abc carpet & home does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. abc carpet & home shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on abchome.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event an abc carpet & home product is listed at an incorrect price due to photographical error, typographical error, or error in pricing information received from our suppliers, abc carpet & home shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. abc carpet & home shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, abc carpet & home shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At abc carpet & home, we apply meticulous edit in selecting the distinctive merchandise for which the abc carpet & home name is recognized. Please understand that many of our featured items are selected in limited quantities, and because of their limited availability their stock will not and cannot be refreshed. That means once an item is sold out, it may be sold out permanently and not appear on the website again. When an item featured on abchome.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Please contact Online Customer Service if you have questions regarding the availability of a particular item.

Product Information

abc carpet & home products displayed on the website are priced in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. In some cases, merchandise displayed for sale on the website may not be available in the abc carpet & home stores. Internet-only sale prices and promotional events do not reflect the pricing of the abc carpet & home affiliate stores. We reserve the right to restrict any orders with errors in the prices, descriptions, or images. abc relies on the manufacturer's representations regarding source or type of material in products. The information is believed to be accurate but it is not guaranteed.

Colors

At abc we celebrate hand craftsmanship and the use of materials. There are inevitable color and pattern variations in all materials including wood, fabric, leather, marble and crystal. In some cases, in addition to the natural variation, the item may be treated to enhance the patina and make each piece unique. abc is not responsible for variations in color or pattern on natural materials. We do our best to make sure that the colors displayed on abchome.com are as accurate as possible. However, due to lighting variations in the home, differences in color settings and monitor calibration, colors may vary from screen to screen.