FAQ – abc carpet & home

Frequently Asked Questions

Everything you need to know about our collections and services

Rugs & Carpets

Absolutely. Many of our durable rugs — including wool area rugs, flatweave rugs, and high-traffic area rugs — are built to withstand the demands of busy households. Natural fiber rugs like jute and wool are resilient and easy to maintain with regular care. For families, we recommend choosing contemporary rugs or modern rugs in forgiving patterns and mid-tone colors that hide everyday wear beautifully.

Always air dry your rug flat in a well-ventilated area. Avoid high heat or direct sunlight during drying, as this may warp the shape or damage the fibers. For wool and silk rugs, flat drying helps preserve the rug’s structure and prevents shrinkage. Never fold or hang a wet rug, as this can permanently distort its shape.

All of our handmade rugs and hand-knotted rugs are not machine washable due to the quality of their materials and construction. Smaller wool rugs and cotton rugs may be spot cleaned at home, while larger silk rugs and natural fiber rugs typically require professional rug cleaning to preserve their beauty and craftsmanship.

We recommend using a non-slip rug pad with most area rugs, especially on hardwood or tile floors. A quality rug pad provides added grip and cushioning, protects your flooring, and extends the life of your rug. A separate pad is ideal for high-traffic area rugs and larger pieces like 9x12 area rugs or 12x15 area rugs.

Blot the spill immediately with a clean, dry cloth — never scrub, as this may damage delicate fibers in wool rugs or silk rugs. For light stains, use a mild cleaning solution and gently dab the area. For deeper stains on handcrafted rugs or Persian rugs, we recommend professional rug cleaning to avoid damage. Knowing how to clean a silk rug or wool piece properly makes all the difference in preserving its value.

Yes, some initial shedding is completely normal, particularly with wool rugs, shag rugs, and other natural fiber rugs. This typically subsides within the first few weeks of use. Hand-knotted rugs and handmade rugs may shed slightly as loose fibers work themselves free — a sign of the rug’s natural materials, not a defect. Regular, gentle vacuuming helps manage shedding.

Vacuuming once or twice a week is ideal for most area rugs, especially in high-traffic spaces like entryways, living rooms, or dining areas. To preserve the rug’s color, texture, and longevity, we also recommend a professional deep clean once a year. Proper rug care helps protect your investment for years to come.

For shag rugs, plush styles, and delicate silk rugs, we recommend avoiding aggressive brush rolls. Use a gentle suction setting or a handheld attachment to protect the fibers. Sturdier flatweave rugs, jute rugs, and tightly woven wool rugs can generally handle a standard vacuum. When in doubt, always default to the gentler setting — especially with antique rugs and hand-knotted pieces.

Prolonged exposure to direct sunlight may cause gradual fading over time, especially for rugs made with natural dyes. Rotating your rug periodically helps ensure even color and wear. If your rug is placed in a sun-filled room, we recommend using UV-filtering window treatments to help preserve its original color and appearance for years to come.

Smalls

Common jewelry materials include gold, sterling silver, vermeil, brass, gemstones, and plated finishes. At ABC Home, our jewelry collection goes well beyond fashion pieces — we source handmade, antique, and artisan fine jewelry from celebrated makers across the globe, spanning gold and silver settings, ethically sourced gemstones, and diamonds. For those looking for something truly one-of-a-kind, our abcVintage collection features hand-sourced pieces from renowned jewelry houses including Cartier, Mauboussin, and Tiffany & Co.

Choose decorative pillows based on the size of your furniture, your color palette, and the look you want to create. For sofas, mix square and lumbar pillows in varying textures. For beds, layer larger pillows at the back with smaller accent pillows in front for a finished look. At ABC Home, every pillow in our collection is handpicked for exceptional craftsmanship, elegant design, and luxurious texture — so each piece works as both a comfort layer and a design statement.

The best pillow size depends on where it will be used. Larger square pillows work well on sofas and beds, lumbar pillows are ideal for chairs or layering, and smaller accent pillows add decorative detail without overwhelming the space. If you're unsure, our team is happy to help you find the right combination for your furniture.

Popular throw pillow materials include cotton, linen, velvet, wool, silk blends, and mohair. Linen offers a relaxed natural look, velvet adds richness, cotton is versatile and easy to style, wool provides warmth and texture, and mohair brings a softness and depth that photographs beautifully in any room. ABC Home carries pillows crafted by leading textile artisans, with a focus on materials that feel as considered as they look.

Throws can be draped over the arm of a sofa, folded across the foot of a bed, or layered on an accent chair. Mixing throws with pillows in complementary textures adds warmth, dimension, and a lived-in elegance to your space. The key is choosing pieces that feel intentional rather than incidental — a well-chosen throw can quietly anchor an entire room.

The best throw blanket material depends on the season and desired feel. Cotton throws are breathable and lightweight, wool adds warmth, and cashmere feels truly luxurious against the skin. What sets a great throw apart is not just material, but the balance between softness and craftsmanship — thoughtful finishing and refined weaving techniques that make a piece feel polished whether draped over a sofa or folded at the foot of a bed. ABC Home's throw collection is chosen with both durability and design integrity in mind.

Choose bedding based on comfort, material, and style. Cotton bedding is breathable and classic, linen bedding offers a relaxed lived-in look, sateen feels smooth and soft, and layered bedding creates a more luxurious bed setup. ABC Home carries bedding from iconic brands including Missoni Home, whose signature patterned textiles are crafted for lasting comfort and designed to look beautiful wash after wash.

A higher thread count does not always mean better sheets. Quality cotton, weave type, and fiber construction matter more. Many premium sheets feel exceptionally comfortable and durable in moderate thread count ranges when the underlying materials and craftsmanship are strong — which is the standard ABC Home applies when selecting bedding for our collection.

Always follow the care label instructions specific to your piece and brand. Many bedding items can be machine washed on a gentle cycle, while delicate throws, embellished pillows, or textured textiles may require spot cleaning or professional care. For pieces from brands like Missoni Home, refer to the brand's specific care guidance to preserve the integrity of the fabric and pattern over time.

For everyday jewelry, look for versatile pieces that complement your personal style and can be worn across different occasions. Simple gold or silver chains, stud earrings, delicate rings, and stackable bracelets are timeless starting points. ABC Home carries everyday fine jewelry from celebrated artisan designers including Anzie, Scosha, and Danielle Welmond — each known for pieces that feel personal, wearable, and enduring.

Choose a few statement pieces instead of too many small objects. Layer different heights, textures, and materials, and leave negative space between accessories to create a curated and balanced look. ABC Home's Décor + Gift collection is built around this philosophy — each piece is selected to add intrigue and creativity to a living environment, functioning as a distinctive accent rather than filler.

Yes, and the right pieces do far more than fill a shelf. Thoughtfully chosen décor such as sculptural objects, candles, vases, and artisan accents bring personality, warmth, and character into everyday spaces. At ABC Home, our Décor + Gift collection is curated to feel layered and personal — each item chosen to be the kind of finishing touch that transforms a room from furnished to truly lived-in.

Yes. For higher-consideration purchases — particularly vintage and one-of-a-kind pieces — ABC Home offers jewelry specialist appointments available both online and in-store. Our specialists will walk you through the history and provenance of individual pieces, answer questions about materials and craftsmanship, and help you find something that truly resonates. Booking an appointment is recommended for anyone exploring our vintage, engagement, or collectible jewelry collections.

Yes. Pillows, throws, candles, home fragrance, jewelry, and decorative objects from ABC Home all make for meaningful, considered gifts. Our dedicated Gifts collection is organized by recipient — from the home enthusiast and the host to the collector and the creative — making it easy to find something that feels personal rather than generic. Many pieces ship ready to give, and our team can help with recommendations for any occasion.

Furniture

Delivery timelines vary depending on the piece and how it is made. ABC offers a curated selection of in-stock favorites, thoughtfully chosen and ready to arrive within 1–3 weeks, ideal when you need something sooner. Custom and made-to-order pieces reflect a more considered timeline, with Bond Street typically arriving in 6–8 weeks, Cobble Hill in 10–12 weeks, and select pieces crafted in Italy taking up to 22 weeks. Each product page includes availability details, and our team is always here to walk you through timing at the point of purchase. Estimated delivery windows for special orders are based on the most current information from our makers and can shift with production and global supply conditions. For updates along the way, our customer service team is available to assist and keep you informed.

Timeless furniture styles are less about committing to one defined look and more about creating a layered, personal mix that evolves over time. Start by balancing high and low, pairing investment pieces with more accessible finds to bring depth and authenticity to a space. Mixing materials is essential, combining solid wood with metal, glass, linen, or velvet adds contrast and dimension, keeping the room from feeling flat or overly tied to a single trend. Incorporating “ABC Vintage” alongside new production allows pieces with history and patina to live comfortably with modern designs, while heirloom pieces introduce a sense of permanence and meaning. The result is a home that feels collected rather than decorated, grounded in quality and character, and designed to remain relevant and personal for years to come.

Measure all entryways, hallways, elevators, staircases, and tight corners before ordering, and compare those dimensions to the full product specifications listed on the product page, including height, width, and depth. For larger pieces or more challenging layouts, our team is here to help you think through the details in advance, ensuring a smooth and successful delivery. We also recommend connecting with a sales specialist to inquire about our fit survey for added confidence, and visiting our measuring guide for additional guidance before you place your order.

Choosing the right furniture size begins with understanding your space and how you move through it, and one of the most effective ways to do that is by mapping it out directly on your floor. Using painter’s tape to outline the dimensions of a sofa, table, or bed gives you a clear, visual sense of scale that measurements alone cannot provide, allowing you to see how a piece will truly sit in the room before it arrives. As you walk around the taped layout, you can feel where movement flows easily and where it becomes restricted, helping you create pathways that support everyday living while maintaining balance in the room. This simple step also allows you to experiment, adjusting proportions, testing configurations, or layering in additional pieces like an ottoman or side table with intention. The goal is not to fill every inch, but to create a space that feels considered and complete, where each piece is in proportion and supports the way you live. And when you are ready, ABC’s design specialists are here to guide you, helping you translate measurements into pieces that fit beautifully, function effortlessly, and feel right at home.

When buying furniture, begin with the understanding that your home is a reflection of you, a living expression of how you gather, rest, and move through the day, and the pieces you choose should feel aligned with that rhythm. Look first for quality and construction, focusing on materials that are made to last such as kiln-dried hardwood frames, well-engineered cushion cores, and finishes that develop character over time, while also prioritizing comfort so each piece supports the way you actually live. Consider proportion and versatility, choosing designs that sit comfortably within your space and can adapt as your needs evolve, whether through modularity, customizable upholstery, or materials that layer easily with what you already own. Natural textures, rich woods, and tactile fabrics bring depth and warmth, creating a home that feels collected rather than assembled. Ultimately, the goal is to invest in pieces that hold their integrity over time and continue to feel relevant, and at ABC, our sales specialists are here to guide you through that process, helping you find furniture that not only fits your space, but reflects who you are and how you want to live.

At its core, the best upholstery fabric for everyday use is one that aligns with how you live. Your home is a reflection of you, and the fabrics you choose should support that rhythm, whether that means something highly durable and forgiving or something more layered and expressive with a bit more depth. Performance fabrics offer ease and resilience, while natural blends bring warmth and character. At ABC, we have a deep love for color, and velvet remains a favorite for its richness and dimensionality, offering a soft luster that shifts with the light and develops a lived-in patina over time that only adds to its beauty. We believe the right fabric is not just about durability, but about creating a space that feels as good to live in as it looks, and our sales specialists are here to guide you toward materials that hold up beautifully over time while reflecting your personal way of living.

Vacuum upholstery regularly to remove everyday dust and debris, blot spills immediately with a clean, dry cloth, and always follow the care instructions specific to your fabric. Rotate and fluff cushions periodically to maintain shape and ensure even wear, and avoid prolonged exposure to direct sunlight to help preserve color and texture over time.

Choosing the right sofa for your living room begins with understanding it as the foundation of the space, the piece that sets the tone for how the room feels and functions every day. At ABC Carpet & Home, we focus on both proportion and lifestyle, ensuring the sofa fits comfortably within your layout while supporting the way you live, whether that means a more tailored silhouette like the NY Suite Sofa or a deeper, more relaxed seat, like our Delancey sectional, for lounging and gathering. Our sofas are built with sustainably sourced, kiln-dried hardwood frames for lasting strength, paired with thoughtfully engineered cushion constructions that balance support and softness, and offered in a wide range of upholstery from performance fabrics designed for durability to rich velvets and textured blends that bring depth and character. With customizable options across many collections, from modular sectionals to apartment-scaled sofas, each piece can be tailored to feel intentional and personal. At ABC, a sofa is not just a place to sit, it is where life unfolds.

Quality furniture is designed to live with you for years, often decades, and at its best, it becomes heirloom. Pieces built with kiln-dried hardwood frames, durable joinery, and thoughtfully engineered cushion construction are made to hold their integrity through daily life, while materials like solid wood and richly layered textiles develop character over time rather than wear out. With proper care, upholstered pieces can be refreshed and reupholstered, and wood can be refinished, allowing each piece to evolve alongside you. The intention is not temporary ownership, but continuity choosing furniture that becomes part of your life and, over time, is passed down rather than discarded. The goal is simple: invest in pieces that endure, that carry meaning, and that are never destined for a landfill, but instead become part of a lasting story.

Caring for wood furniture begins with a simple, consistent approach that protects both its surface and its character over time. Guidance from partners like Ethnicraft, WOUD, and Four Hands aligns around a few essentials: dust regularly with a soft, dry cloth, clean gently with a slightly damp cloth and mild soap when needed, and always wipe in the direction of the grain to preserve the finish. Spills should be addressed immediately, and everyday protection like coasters, placemats, and trivets helps prevent marks, heat damage, and staining before they happen. Avoid harsh chemicals, abrasive cleaners, and excess moisture, as these can break down finishes or dull the natural beauty of the wood, and be mindful of placement by keeping pieces out of prolonged direct sunlight and away from extreme heat or humidity to prevent warping or discoloration. Many of our wood pieces are crafted from responsibly sourced materials, carrying certifications such as FSC, PEFC, or SFI, supporting forests that are managed with long-term environmental care in mind. Wood furniture is meant to evolve, developing a patina that reflects daily life, and with thoughtful care, it continues to age with integrity, becoming more beautiful and more personal over time.

Choosing the right dining table begins with the ritual of gathering, how you come together, share meals, and move through the space day to day. Start by measuring your room and allowing at least 36 inches around the table so chairs can move easily and the room feels comfortable to navigate. From there, use seating as a guide, typically allowing about 24 inches per person so everyone has enough room to sit and gather with ease. Then consider your household and how you live. A smaller round or square table suits singles or couples, creating a more intimate setting and working well in tighter spaces, while a rectangular or oval table offers flexibility for families or those who host more often, comfortably seating larger groups and aligning with longer rooms. Round tables soften a space and encourage conversation, square tables feel balanced and compact, and oval tables offer the length of a rectangle with a more fluid edge that moves naturally within the room. The goal is to choose a table that fits your space without overwhelming it, while supporting both everyday living and moments of gathering, and once the scale and shape are set, pairing your table with the right dining chairs brings the entire experience together.

Can I customize my furniture at ABC Home? Yes, much of the furniture at ABC is created by us, but ultimately designed by you. From selecting dimensions that fit your space to choosing cushion fills that match how you sit and live, and fabrics that reflect your style, each piece can be tailored to feel personal and precise. Collections like Cobble Hill and Bond Street offer a wide range of upholstery options and configurations, while partners like Saba and Cisco Home bring additional flexibility through modular designs and refined craftsmanship. Our Abstrakt collection extends this further with thoughtfully designed beds, dining chairs, and benches that can be adapted to your home. The result is furniture that is not one-size-fits-all, but made to fit you, your space, and the way you live.

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