Customer Orders Terms & Conditions

abc HoldCo LLC

Our abc Promise
At abc carpet & home, we stand behind the curation and craftsmanship of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. 

Payment
In-Stock Orders, Stock-Coming Orders, Drop ship Orders:

• Payment in full is required at the time of sale.                                   

Custom Orders & Special Orders:

• Rugs:
• 50% payment is required at the time of sale.
• Full payment of the balance is required once the order ships from the vendor.
• Furniture + Everything else:
• Payment in full is required at the time of sale. 
• Custom or Special Orders can be canceled within 48 hours of the original sale.

Delivery/Pickup/Installation/Storage:

• The customer agrees to accept delivery/pickup/installation of all merchandise within 14 days of availability.
• Please arrange for delivery or pick-up of your items within 14 days. Orders held over 14 days will be processed as follows:
• In-Stock Orders:
• Local Delivery (NYC metro) - will be canceled and refunded.
• Long Distance Delivery (outside of NYC metro) - will be canceled and refunded minus the delivery fee and a 10% restocking fee.
• Drop ship Orders:
• Will be canceled and refunded minus the delivery fee and a 10% restocking fee.
• Custom/Special Orders:
• Will be canceled and refunded minus a 50% cancellation fee.

• Items purchased from the showroom floor must be picked up within 5 days. After 5 days the order will be canceled and refunded.
• It is the customer's responsibility to ensure that all furniture will fit through doorways, stairways, hallways, elevators and around corners into the final location.
• abc’s deliveries for lighting, wall décor, mirrors, includes delivering the package into the home, but does not include unpacking the item(s), removing packaging from the home, or assembling or installing the item(s). Professional assembly and installation is highly recommended.The customer should inspect the item(s) prior to the delivery team leaving.
• abc’s delivery team is not permitted to move furniture or other items currently in customers' homes. To facilitate smooth delivery, please clear the space where furniture or rugs will be placed prior to delivery.
• The customer is required to pay additional delivery fees for orders that need to be walked up through the staircase. There is no charge for the first two flights. Any additional flights are $35/per flight, per item. The fees must be paid prior to delivery.
• An authorized person must be home during the delivery window to accept and inspect customer’s items and sign the delivery receipt.
• The customer is required to document any imperfections or damage to the product(s) or property upon delivery by notating any issues on the delivery receipt. We will not accept any claims for issues reported after delivery.
• The customer may reschedule a delivery date by giving abc at least 48 hours prior notice; otherwise the customer will be charged for additional fee equal to the original delivery fee. 
• The customer will be charged an additional delivery fee equal to that of the original fee if the customer is unable to accept the scheduled delivery or is not at home.

Returns/Exchanges:    

We gladly accept returns and exchanges for products in original, unused, unaltered condition, and in original packaging

In-Stock Furniture:

• Returns or exchanges must be initiated within 5 days of pick up or delivery and completed within 14 days thereafter.
• The returned item will be subject to inspection upon arrival:
• Returns of pieces in original, unused, and unaltered condition will be refunded to the original method of payment or credited towards an exchange.
• Returns of pieces that do not meet this standard are not eligible for refund or exchange.
• Fees for delivery or return shipping are the customer’s responsibility.

Rugs:  

• Returns initiated within 7 days of pick up or delivery will be refunded to the original method of payment.
• Returns initiated between 8 to 14 days of receipt will be refunded for merchandise credit.
• Returns initiated after 15 days and over will not be accepted.
• The returned item will be subject to inspection upon arrival:
• Returns of pieces in original, unused, and unaltered condition will be refunded to the original method of payment or credited towards an exchange.
• Returns of pieces that do not meet this standard are not eligible for refund or exchange.
• Fees for delivery or return shipping are the customer’s responsibility.

Broadloom, Wall-To-Wall carpet:

• Orders cannot be returned or exchanged.

Everything else:

• Returns initiated within 14 days of receipt will be refunded to the original method of payment.
• Returns initiated between 15 to 30 days of receipt will be refunded for merchandise credit.
• Returns initiated after 31 days and over will not be accepted.

Exceptions:                              
We do not accept returns or allow exchanges, nor do we offer refunds for the following products and services:

• Final sale, custom orders, special orders, any modified products including cut-to-size, wall to wall carpet, padding, mattresses, mattress pads, foundations, sleeping pillows, comforters, open packages, fabric, monogrammed products, products damaged through normal wear and tear, gift cards, labor fees, installation fees, delivery fees, shipping fees.        
• We reserve the right to decline returns or exchanges without proof of purchase.     

Warranty/Claims/Remedies

• abc’s products are warranted for one full year from defects in materials and workmanship.
• At abc’s discretion and upon inspection, we will repair, replace or make a price adjustment to correct a defect. Defects caused from normal wear and tear, exposure to the elements, unintended uses and/or improper care are exempt from coverage.
• Additional manufacturer’s warranty may apply.
• abc’s and manufacturer’s warranties do not apply to Final Sale or merchandise sold in “as is” condition.     
• If a customer or private service provider disassembles any items, including but not limited to separating upholstered items such as a sofa to fit narrow stairways or doorways, then all warranties on those items will be voided.      

Other

• abc is not responsible for delays in deliveries due to strikes, accidents, late shipments from the manufacturer or other causes beyond our control
• abc relies on the manufacturer's representations regarding source or type of material in products. The information is believed to be accurate but it is not guaranteed 
• This Agreement shall be governed by the laws of the State of New York