Refund policy

Returns/Exchanges

• We gladly accept returns and exchanges for products in original, unused, unaltered condition, and in original packaging

In-Stock Furniture:

• Returns or exchanges must be initiated within 5 days of pick up or delivery and completed within 14 days thereafter.
• The returned item will be subject to inspection upon arrival:
• Returns of pieces in original, unused, and unaltered condition will be refunded to the original method of payment or credited towards an exchange.
• Returns of pieces that do not meet this standard are not eligible for refund or exchange.
• Fees for delivery or return shipping are the customer’s responsibility.

Rugs: 

• Returns received within 7 days of pick up or delivery will be refunded to the original method of payment.* (*excluding cash purchases, which will be refunded by a corporate check mailed to the billing address within 2 weeks).
• Returns received between 8 to 14 days will be refunded for a merchandise credit / abc gift card.
• Returns received after 15 days and over will not be accepted.
• The returned item will be subject to inspection upon arrival:

• • Returns of pieces in original, unused, and unaltered condition will be refunded to the original method of payment or credited towards an exchange.
  • Returns of pieces that do not meet this standard are not eligible for refund or exchange.
• Fees for delivery or return shipping are the customer’s responsibility.

Custom Sized Carpet, Broadloom and Wall-To-Wall Carpet:

• Orders cannot be returned or exchanged.

Everything else:

• Returns received within 14 days of receipt will be refunded to the original method of payment.* (*excluding cash purchases, which will be refunded by a corporate check mailed to the billing address within 2 weeks).
• Returns received between 15 to 30 days will be refunded for an merchandise credit / abc gift card.
• Returns received after 31 days and over will not be accepted.

Exceptions:                              

• We do not accept returns or allow exchanges, nor do we offer refunds for the following products and services:
• Final sale, custom orders, special orders, any modified products including cut-to-size, wall-to-wall carpet, padding, mattresses, mattress pads, foundations, sleeping pillows, comforters, open packages, fabric, monogrammed products, products damaged through normal wear and tear, gift cards, labor fees, installation fees, delivery fees, shipping fees.        
• We reserve the right to decline returns or exchanges without proof of purchase.

To initiate a return please visit abchome.com/pages/return-request